Question 1

How does it work?

Accepted Answer

Seasonal menus drop Sundays. Ordering is open until 6PM on Tuesdays. Your meals are prepared fresh Thursdays and delivered straight to your door on Fridays. Simply pour out and enjoy cold or warm!
 
All meals are prepared in mason jars that we collect the following week and reuse in future orders. A jar deposit of $2/jar will be included on your initial payment and subsequent orders, when necessary.

Question 2

Are you a subscription service?

Accepted Answer

We do not believe in preying on the busy! Every Sunday we drop a new menu. The ordering window is open from Sunday – Tuesdays at 12 Noon for Friday delivery.
 
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarsstthomas@gmail.com

Question 3

When is the deadline to place my food delivery?

Accepted Answer

Tuesdays at 6PM EST.

Question 4

When will I be charged?

Accepted Answer

Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.

Question 5

Is there a minimum order?

Accepted Answer

No, there is no minimum order, but all orders will be subject to a $3 delivery fee within St.Thomas, and $4 - $7 for all other delivery areas. This is exclusive of discounts and taxes.

Question 6

What do I do with the jars?

Accepted Answer

We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars at the location provided by Natalie within 14 days after your last order date or reach out to Natalie.

Question 7

What is the starter pack?

Accepted Answer

This is the perfect way to try each of the product lines. It consists of 2 breakfast jars, 3 lunch jars, 1 skillet jar and 1 pack of 6 protein bites.

Question 8

Can I add or remove meals once I place my order?

Accepted Answer

Reach out to us at urbanjarsstthomas@gmail.com and we will always try our very best to accommodate!

Question 9

When is the cut off time to select meals for that upcoming Friday delivery?

Accepted Answer

We require all orders to be placed by Tuesday 6PM EST. There are no exceptions and late orders are not guaranteed. Please reach out us at urbanjarsstthomas@gmail.com for any questions or concerns.

Question 10

Is there a way to taste a meal before ordering?

Accepted Answer

We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.

Question 11

Can I enter a discount code after my order has been placed?

Accepted Answer

Unfortunately, we can only apply coupons to orders placed within the promotion time window. If you placed the order before or after the coupon was active we cannot apply the discount. All discount codes must be entered before submitting payment at checkout.

Question 12

Do you offer the same meals each week?

Accepted Answer

We will always offer staple items on our menu, but our menu does change seasonally.

Question 13

What do I do if I receive an incomplete or damaged order?

Accepted Answer

If you notice an issue with your order, please reach out to us at urbanjarsstthomas@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.

Question 14

Where are the products of Urban Jars St.Thomas made?

Accepted Answer

All of our products are made in a certified kitchen in St.Thomas. We work closely with the Southwestern Health Unit to ensure we are offering food safely to the general public. Natalie has her safe food handling certificate and over 15 years in healthcare and the food industry.

Please send your health and food safety inquires to Urbanjarsstthomas@gmail.com

Frequently Asked Questions