Frequently Asked Questions

Seasonal menus drop Sundays. Ordering is open until 6PM on Tuesdays. Your meals are prepared fresh Thursdays and delivered straight to your door on Fridays. Simply pour out and enjoy cold or warm!

All meals are prepared in mason jars that we collect the following week and reuse in future orders. A jar deposit of $2/jar will be included on your initial payment and subsequent orders, when necessary.

We do not believe in preying on the busy! Every Sunday we drop a new menu. The ordering window is open from Sunday – Tuesdays at 12 Noon for Friday delivery.

*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarsstthomas@gmail.com

Tuesdays at 6PM EST.

Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.

No, there is no minimum order, but all orders will be subject to a $3 delivery fee within St.Thomas, and $4 - $7 for all other delivery areas. This is exclusive of discounts and taxes.

We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars at the location provided by Natalie within 14 days after your last order date or reach out to Natalie.

This is the perfect way to try each of the product lines. It consists of 2 breakfast jars, 3 lunch jars, 1 skillet jar and 1 pack of 6 protein bites.

Reach out to us at urbanjarsstthomas@gmail.com and we will always try our very best to accommodate!

We require all orders to be placed by Tuesday 6PM EST. There are no exceptions and late orders are not guaranteed. Please reach out us at urbanjarsstthomas@gmail.com for any questions or concerns.

We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.

Unfortunately, we can only apply coupons to orders placed within the promotion time window. If you placed the order before or after the coupon was active we cannot apply the discount. All discount codes must be entered before submitting payment at checkout.

We will always offer staple items on our menu, but our menu does change seasonally.

If you notice an issue with your order, please reach out to us at urbanjarsstthomas@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.

All of our products are made in a certified kitchen in St.Thomas. We work closely with the Southwestern Health Unit to ensure we are offering food safely to the general public. Natalie has her safe food handling certificate and over 15 years in healthcare and the food industry.

Please send your health and food safety inquires to Urbanjarsstthomas@gmail.com